Thank you for choosing SmartBillPay for your recharge needs. We aim to provide a seamless and reliable platform for all your mobile and DTH recharge transactions. However, we understand that circumstances may arise where a refund is required. Please take a moment to review our refund policy to ensure clarity and transparency regarding refund procedures.

• Refund Duration: Refund requests for failed transactions can be initiated within 7 business days from the date of the transaction.
• Conditions for Refunds: Refunds are strictly issued for failed transactions. Our automated system ensures swift processing of refunds in such instances.
• Refund Request Process: To request a refund, users may initiate a complaint for the specific transaction or directly reach out to our dedicated support team. Our representatives are committed to assisting you promptly and efficiently.
• Fees and Deductions: We prioritize transparency in our refund process. Rest assured, there are no additional fees or deductions associated with refunds. The entire transaction amount will be refunded to your original payment method.
• Modes of Refund: Refunds will be credited back to the original payment method utilized for the transaction. We value your trust and strive to ensure a seamless experience throughout the refund process.

Should you have any inquiries or require further assistance regarding refunds, our knowledgeable support team remains at your disposal. Your satisfaction is our utmost priority, and we are dedicated to resolving any concerns you may have.

Thank you for your understanding and continued support.